Terms & Conditions

Last Updated: March 26, 2025

Our Commitment to Your Privacy

At KenWave Solutions Inc. (“KenWave,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (“Website”), engage with our pipeline condition assessment services, or interact with us in other ways. By using our Website or services, you consent to the practices described in this policy. If you have any questions or concerns about our privacy practices, please contact us using the details provided at the end of this policy.

Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can identify you as an individual, such as your name, email address, phone number, company name, job title, and mailing address. We collect this information when you submit inquiries, request quotes, apply for careers, or engage with our services (e.g., requesting a pipeline inspection).

Non-Personal Information: We may collect non-identifiable information, such as your IP address, browser type, device information, and Website usage data (e.g., pages visited, time spent). This is typically gathered through cookies, web beacons, or similar technologies to improve your experience and analyze Website performance.

Service-Related Data: When you engage with our Dynamic Response Imaging (DRI) services, we may collect technical data related to your infrastructure (e.g., pipeline specifications, inspection results). This data is used solely to provide our services and deliver condition assessment reports.

How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms on our Website, contact us via email or phone, or provide information during service engagements.
Automatically: Through cookies and similar technologies as you navigate the Website. You can manage cookie preferences through your browser settings.
From Third Parties: We may receive information from partners, affiliates, or public sources (e.g., business directories) to support our services or marketing efforts.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process inquiries, deliver pipeline condition assessments, and provide deliverables such as reports and GIS shapefiles.
To Communicate: To respond to your inquiries, send updates about our services, or notify you of changes to our policies.
To Improve Our Website and Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our Website.
For Marketing: To send promotional materials, newsletters, or event invitations related to KenWave’s services, with an option to opt out at any time.
For Legal and Security Purposes: To comply with legal obligations, protect our rights, and ensure the security of our Website and services.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers: We may share information with trusted third-party vendors (e.g., cloud hosting providers, analytics services) who assist us in operating our Website and delivering services, provided they agree to maintain confidentiality.
With Parent Companies and Affiliates: We may share information with our parent companies, Kenaidan Group and Obayashi Corporation, or affiliates for internal business purposes.
For Legal Reasons: We may disclose information if required by law, such as in response to a court order, or to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided where required.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If a data breach occurs, we will notify affected individuals as required by applicable laws, such as PIPEDA.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, contact information from inquiries may be retained for up to 2 years, while service-related data (e.g., inspection reports) may be kept for the duration of our business relationship or as required by industry standards. Non-personal, aggregated data may be retained indefinitely for analytical purposes.

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have certain rights regarding your personal information:

Access and Correction: You may request access to or correction of your personal information by contacting us.
Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Cookies: You can manage cookie preferences through your browser settings, though disabling cookies may affect Website functionality.
Withdraw Consent: You may withdraw consent for the collection or use of your information, subject to legal or contractual restrictions, by contacting us.

To exercise these rights, please reach out using the contact information below. We will respond to your request within 30 days, as required by law.

International Data Transfers

KenWave is based in Canada, and your information is primarily stored and processed within Canada. However, some of our service providers may be located in other jurisdictions, such as the United States or the European Union, where data protection laws may differ. When transferring your information internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your privacy in compliance with applicable laws.

Children’s Privacy

Our Website and services are not intended for individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our Website may contain links to third-party websites (e.g., partners, industry resources). This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. If we make significant changes, we may notify you via email or a prominent notice on the Website.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

KenWave Solutions Inc.
Email: info@kenwavesolutions.com
Phone: +1 888-978-9283
Address: 7080 Derrycrest Dr, Mississauga, ON L5W 0E5, Canada